Tellecaller

Job Title: Lead – Tele Caller / Inside Sales / Tele caller

Location : Mumbai

Work Mode: 6 Days – Work from Office

CTC : 2.3 LPA to 3.5 LPA

Interview Rounds: Telephonic → Virtual → Final Face-to-Face

Job Summary

We are looking for a dynamic and customer-focused Telecaller to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers, resolving queries, promoting products/services, and generating leads or sales. The role requires excellent communication skills and a customer-first approach.

Key Responsibilities

• Handle inbound customer calls and resolve queries, complaints, and service requests.
• Make outbound calls to new and existing customers to promote products, services, and offers.
• Maintain accurate customer records and update the CRM system regularly.
• Follow approved communication scripts and guidelines during calls.
• Understand customer needs and provide suitable solutions or alternatives.
• Achieve daily, weekly, and monthly call, lead, and sales targets.
• Ensure high levels of customer satisfaction through professional communication.
• Escalate complex customer issues to supervisors when required.
• Follow company policies, quality standards, and compliance procedures.

Requirements

• Education: Minimum Graduate
• Experience: 0–2 years of experience in telecalling, customer service, telesales, or related roles (Freshers can apply)
• Skills:
• Excellent verbal communication in English, Hindi, and regional languages (as required)
• Strong listening and objection-handling skills
• Basic computer knowledge and data entry skills
• Ability to work under pressure and meet targets

Preferred Skills

• Positive attitude and patience while handling customers
• Prior experience in BPO / Call Center / Telesales is an advantage
• Willingness to learn product/service knowledge and improve performance

Job Types: Full-time, Permanent

Pay: ₹230,000.00 - ₹350,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Do you have experience using CRM software or basic computer systems?
• How many years of experience do you have in telecalling, telesales, or customer service?

Education:

• Bachelor's (Preferred)

Experience:

• Telecalling, customer service, telesales: 1 year (Preferred)