Telle Caller

Company Description

High Aero Academy is a premier institute dedicated to transforming passionate individuals into skilled professionals for the aviation and hospitality industries. Based in Delhi, India, the academy offers comprehensive training with a focus on grooming, industry etiquette, communication skills, customer service, and aviation knowledge. With expert faculty and personalized mentoring, High Aero Academy prepares its students to meet global airline standards through real-world simulations and hands-on experiences. The academy also provides training in cabin crew, air hostess, and hospitality roles, along with placement assistance to ensure successful careers in the industry.

Role Description

This is a full-time, on-site role for a Tele Caller based in Delhi, India. The Tele Caller will be responsible for reaching out to prospective students and clients, providing information about High Aero Academy's courses, and answering inquiries. Responsibilities will include managing outbound and inbound calls, maintaining customer records, guiding individuals through program options, and effectively communicating enrollment processes. The role also involves following up with leads to ensure a positive conversion rate and addressing any concerns with professionalism and courtesy.

Qualifications

• Proficiency in verbal communication, active listening, and clear articulation
• Strong customer service and interpersonal skills to build rapport with prospective students or clients
• Basic computer skills, record-keeping abilities, and familiarity with CRM systems
• Prior experience in telemarketing, customer support, or related fields is preferred
• Self-motivated, goal-oriented, and ability to work effectively in a team
• Fluency in English and Hindi; knowledge of additional languages is an advantage
• High school diploma or equivalent; additional certifications in communication or customer service are a plus