Telesales Operative

Job Description – Telesales / Telemarketing Executive

Designation: Telesales / Telemarketing Executive

Department: Sales & Marketing

Reports To: Sales Manager / Telemarketing Manager

Job Purpose

The Telesales / Telemarketing Executive will be responsible for making outbound/inbound calls to potential customers, explaining company products/services, generating leads, and converting inquiries into sales opportunities. The role involves maintaining excellent customer relations, database management, and achieving assigned sales/telecalling targets.

Key Responsibilities

1. Lead Generation & Calling

Make outbound calls to prospective and existing customers.

Explain products/services clearly and convincingly.

Generate interest and qualify leads for the sales team.

2. Sales Conversion

Handle inbound inquiries and convert them into sales.

Follow up with leads to close sales or schedule meetings for field sales executives.

Meet daily/weekly/monthly calling and conversion targets.

3. Customer Relationship Management

Maintain accurate customer database and call records in CRM/Excel.

Handle objections professionally and resolve basic customer queries.

Build rapport and long-term relationships with clients.

4. Coordination

Work closely with field sales executives for appointment setting and follow-ups.

Share daily call reports, lead status, and sales updates with the manager.

5. Market Feedback

Gather customer feedback and share with management.

Identify trends, competitors’ offerings, and customer needs.

Required Skills

Strong communication skills (Hindi / English / Local language as required).

Good persuasion and negotiation ability.

Telephone etiquette and polite behavior.

Computer knowledge (MS Office, CRM, Email handling).

Ability to handle rejections and remain motivated.

Qualifications & Experience

Minimum Graduate.

1–3 years of telesales / telemarketing / call center experience preferred.

Freshers with good communication skills can also be considered.

Key Performance Indicators (KPIs)

Number of calls made per day.

Leads generated and qualified.

Appointments set for sales team.

Conversion rate from lead to sale.

Customer satisfaction and retention.

Salary & Benefits (Indicative)

Salary Range: ₹10,000 – ₹20,000 per month (depending on experience & industry).

Incentives/Commissions: Based on sales targets achieved.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person