Telesales Officer (EMI Collection)

Company Description

Star Health & Allied Insurance Co. Ltd. is a pioneering Indian health insurance company headquartered in Chennai. Established in 2006 as India's first standalone health insurer, the company offers a range of innovative health, personal accident, and travel insurance products. With a dedicated in-house claim settlement team and over 16.9 crore lives covered, Star Health ensures timely assistance and quality healthcare services across 14,000+ Network Hospitals nationwide. The company emphasizes customer experience and service, offering 24x7 multilingual support and free Telehealth consultations. Currently, Star Health employs over 14,000 professionals across 800+ branch offices and collaborates with 5.8 Lakh agents nationwide.

Role Description

This is a full-time on-site role for a Telesales Officer (EMI Collection) located in Ahmedabad. The Telesales Officer will be responsible for contacting customers to discuss their EMI dues, negotiating repayment plans, ensuring timely collection of payments, and maintaining accurate records of transactions. The role also involves analyzing customer accounts, providing excellent customer service, and addressing any queries or concerns related to EMI collections.

Qualifications

• Debt Collection and Finance skills
• Strong Analytical Skills and Communication skills
• Customer Service skills
• Excellent interpersonal and persuasion skills
• Proficiency in using CRM software and Microsoft Office Suite
• Bachelor's degree in Finance, Business Administration, or a related field
• Previous experience in telesales, debt collection or related roles is an advantage