Telesales Executive

Job Description

To connect with potential and existing clients over the phone, explain clinic services, fix appointments, follow up, and ensure a high level of customer satisfaction and conversion. Key Responsibilities: Client Calling & Engagement Make outbound calls to leads and inquiries received via online/offline channels. Explain clinic services, packages, and benefits clearly and persuasively. Answer queries and provide accurate information about treatments. Appointment Handling Fix appointments for walk-ins, online consultations, or follow-ups. Coordinate with clinic counselors and assistants for schedule management. Send reminders and confirmation messages to reduce no-shows. Follow-Up Call back on missed leads or incomplete inquiries. Follow up with clients who visited but didn’t enroll for services. Maintain a proper call follow-up schedule for interested leads. Client Relationship Management Maintain friendly and professional communication with all clients. Handle basic complaints and route concerns to the right team. Build rapport to improve client retention and trust. Data Management Maintain detailed call logs, follow-up records, and client information in CRM or Excel sheets. Ensure proper documentation of all leads and their statuses. Sales & Conversion Support Promote special offers or seasonal campaigns during calls. Encourage potential clients to take trial sessions or visit the clinic. Support the sales team in lead nurturing and conversion. Daily Reporting Share daily updates on calls made, appointments booked, and conversions. Highlight hot leads and immediate attention cases to the manager. Skills Required: Excellent spoken Hindi , English ,Konkani/Marathi Good convincing and communication skills. Basic knowledge of Excel, WhatsApp, and Instaram chat Patient, polite, and result-oriented attitude. Job Type: Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Morning shift Supplemental Pay: Performance bonus Experience: Telecommunication: 1 year (Required) Work Location: In person