Telesales Executive

Tele Sales Post-2 Job Location- Behala, Kolkata Key Responsibilities- Outbound Calling: Contact potential and existing customers to introduce products/services, generate interest, and persuade them to make a purchase or schedule an appointment.  Inbound Call Handling: Address incoming customer inquiries, concerns, and complaints, providing solutions and support.  Lead Generation & Follow-Up: Identify and nurture potential leads, following up to convert them into sales.  Customer Interaction: Gather customer feedback, provide detailed information about products, and explain benefits and pricing.  Record Keeping: Maintain accurate records of customer interactions, update CRM systems, and document feedback.  Sales & Targets: Work towards achieving sales targets and contribute to team performance.  Problem Resolution: Handle customer complaints professionally and resolve issues promptly.  Required Skills & Qualifications Excellent Communication: Strong verbal communication and listening skills are crucial for effective customer engagement.  Persuasion Skills: The ability to persuade customers, negotiate, and handle objections confidently.  Patience & Professionalism: Maintain a professional demeanor, especially when dealing with rejections or difficult customers.  Organizational Skills: Manage multiple tasks, maintain accurate records, and organize call information effectively.  Product Knowledge: Stay updated on product details and industry trends to provide accurate information.  Computer Literacy: Proficiency in using CRM software and updating databases.  Education: Typically a high school diploma or equivalent is required.  Typical Work Environment Telecallers often work in an office setting.  The role can be in various industries, including Education, e-commerce, and HR. A typical telecaller role may also involve customer support departments.