Telesales Executive

Job Description

A Telesales Executive, often called a Telesales Agent or Telephone Salesperson, is a sales professional who makes outbound calls to generate sales and build relationships with customers. They work with both potential and existing customers to promote products or services, handle inquiries, and close deals, all while maintaining a high level of customer service. Key Responsibilities: Making outbound calls: Contacting potential customers to inform them about products or services, often using scripts and sales techniques. Understanding customer needs: Asking questions and actively listening to understand customer requirements and tailor solutions. Persuading customers: Using persuasive communication skills to encourage customers to purchase products or services. Managing customer relationships: Building and maintaining strong relationships with customers to ensure repeat business and positive interactions. Providing excellent customer service: Addressing inquiries, handling complaints, and resolving issues in a professional and timely manner. Meeting sales targets: Working to achieve individual and team sales goals through effective sales strategies. Entering and updating customer data: Keeping customer databases accurate and up-to-date. Tracking and reporting sales: Monitoring sales performance and reporting on key metrics. Collaborating with other teams: Working with customer service, marketing, and other departments to achieve overall business goals. Example: A Telesales Executive might call potential customers to promote a new software package, explaining its features and benefits, answering questions, and offering special deals to incentivize a purchase. Skills: Excellent communication skills: Effective verbal and written communication is crucial for engaging with customers and closing sales. Sales and negotiation skills: Ability to persuade customers and negotiate deals effectively. Customer service skills: Providing exceptional service to ensure customer satisfaction and loyalty. Problem-solving skills: Ability to address customer inquiries and resolve issues. Time management skills: Managing multiple tasks and meeting deadlines effectively. Ability to work independently and as part of a team: Working autonomously to meet goals while collaborating with others. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Work Location: In person