Telesales Executive

Job Opening: Telesales Executive

Location: Sovabazar, Kolkata (Full-Time, In-Person)
Organization: IND (Institute of NeuroDevelopment)

About IND

IND is a purpose-led organization dedicated to transforming the lives of neurodivergent children and their families through heart-centered, home-based, and science-backed interventions. Our programs empower parents, bridge developmental gaps, and bring clarity, confidence, and capability to families navigating autism, ADHD, and related challenges.

As IND grows, we are building a strong front-line communications team to expand our reach, onboard new families, and support them through their journey with us.

Role Overview

We are looking for a Telesales Executive who will be the voice of IND—someone who can build trust, convey the value of our programs, and guide families toward the right support solutions. This role is ideal for someone who enjoys helping people, is persuasive without being pushy, and knows how to build warm yet professional relationships over the phone.

Key Responsibilities (KRA)1. Inbound & Outbound Calling

• Make follow-up calls to families who have shown interest in IND's offerings
• Reach out to fresh leads from events, social media, and referrals
• Respond to queries with clarity and empathy, and qualify leads based on readiness

2. Explaining Services

• Communicate IND’s programs, pricing, and benefits in a structured, simple manner
• Use pre-prepared pitch scripts with natural flow and flexibility
• Resolve objections and guide families toward the next action step (registration, session, or payment)

3. Lead Tracking & CRM Updates

• Maintain accurate records of interactions, follow-ups, and lead status
• Coordinate with the parent support, coaching, or onboarding team as needed
• Meet daily/weekly call targets and conversion goals

4. Sales Follow-Up & Conversion

• Nurture leads over time and close them at the right stage
• Suggest relevant offerings based on the family’s unique needs
• Ensure a smooth and encouraging experience from first call to enrollment

Who This Role Is For

• Individuals with 1–3 years of experience in telesales, telecalling, customer service, or inside sales
• Fluent in spoken Bengali, Hindi, and English
• Someone with strong communication skills, a warm tone, and emotional intelligence
• Experience in parent-facing roles, education, or health/wellness services is a bonus
• Must be target-driven, sincere, and committed to ethical, service-based selling

Growth & Opportunities at IND

• Be part of a high-impact mission that transforms real lives
• Receive training in conscious communication, service-based selling, and family psychology
• Grow into roles such as Sales Manager, Community Relationship Lead, or Enrollment Advisor
• Work in a deeply respectful, human-first environment that values purpose, not just performance

Job Details

• Type: Full-Time (Offline)
• Location: Sovabazar, Kolkata
• Work Days: 6 days/week
• Salary: Fixed + Incentives (based on conversions)

Job Type: Full-time

Schedule:

• Day shift

Application Question(s):

• Current and Expected CTC with rationale behind the same.

Experience:

• Client relationship or Telesales: 1 year (Required)

Language:

• Bengali (Required)
• English (Preferred)