Telesales Executive

Job description:

We are seeking an experienced CRE Executive to join our team in Edappal. The ideal candidate will have 3 years of experience or more in customer relationship management, ensuring customer satisfaction, and maintaining strong, long-term relationships with clients. As a CRE Executive, you will be the point of contact between the company and clients, helping resolve inquiries, handling complaints, and ensuring a positive customer experience.

Key Responsibilities:

• Premium Customer Management:
• Build and maintain strong relationships with premium customers.
• Handle all queries, complaints, and requests from premium customers efficiently.
• Ensure personalized services and solutions to meet premium customer expectations.
• Customer Relations Oversight:
• Monitor customer interaction quality handled by the CRE team.
• Develop strategies to improve customer satisfaction and loyalty.
• Address escalated complaints and provide quick resolutions.
• Reporting and Analysis:
• Generate and review reports on team performance, customer feedback, and satisfaction levels.
• Identify trends and propose improvements in customer service processes.

Requirements and skills

• Proven experience as Customer Relationship or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them.
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Educational Requirements:

• A high school diploma or equivalent (Bachelor’s degree in a relevant field is a plus).
• Any additional certifications or training in customer service would be advantageous.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Language:

• English, Malayalam

Speak with the employer
+91 8921573655

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

*Speak with the employer* +91 +91 8921573655

Job Types: Full-time, Permanent, Fresher

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Commission pay
• Performance bonus

Language:

• English (Preferred)

Work Location: In person

*Speak with the employer* +91 8921573655

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹22,847.98 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time

Work Location: In person