Telesales Executive

Job Description

Role & Responsibilities Inbound & Outbound Telesales Calls: Answer incoming calls from prospects, respond to inquiries, and make outbound calls to potential customers to promote the company’s products or services. Lead Management & Conversion: Manage and update lead data, regularly follow up with prospects, and guide them through the telesales cycle to ensure successful conversions. Deal Closure & Negotiation: Present product/service details effectively, handle objections, negotiate pricing or offers, and close deals in alignment with both customer needs and business targets. Sales Documentation & Follow-ups: Prepare and send quotations, proforma invoices (PI), and maintain accurate documentation of sales interactions. Ensure timely follow-ups until deal closure. Market & Competitor Awareness: Gather information on market trends and competitor offerings through customer conversations and internal reports to suggest improvements or new opportunities. Sales Reporting: Maintain detailed logs of daily calls, lead status, and closed deals. Share regular telesales performance reports with the management. Collaboration with Sales & Marketing Teams: Coordinate with internal teams to follow up on campaigns, promotional offers, and lead-nurturing initiatives to maximize conversion chances. Customer Relationship Management: Ensure smooth post-sale support, resolve queries, and build long-term customer relationships for repeat business and referrals. Preferred Candidate Profile Minimum 2 years of experience in telesales, inside sales, or a similar role. Excellent communication skills in English and Hindi. Strong negotiation and persuasion skills. Comfortable handling high volumes of calls and follow-ups daily. Familiarity with CRM tools and basic proficiency in MS Office Suite is a plus. Target-driven, self-disciplined, and capable of working independently in a fast-paced sales environment. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Fixed shift Experience: Sales: 2 years (Required) Work Location: In person