TELESALES & CUSTOMER CARE EXECUTIVE

🔥 DUSALA – TELESALES & CUSTOMER CARE EXECUTIVE

(Hardcore Calling + Sales Conversion)

Full-Time | Raipur / Remote (experienced candidates only)**

Dusala is a luxury Indian fashion house known for premium shawls, jackets, stoles, and jewellery. This role demands speed, discipline, sales ownership, and daily results.

⸻

🚨 STRICT, HARDCORE JOB DESCRIPTION

1. Hardcore Outbound Calling (Primary Role)

  •  Make 150–200 calls per day minimum.

  •  Call abandoned checkout customers, old website data, Shiprocket records, social media enquiries, and past buyers.

  •  Immediate follow-up until a clear YES/NO is received.

  •  Conversions expected daily — this is not a soft-calling job.

⸻

2. Customer Care + Sales Handling

  •  Attend all inbound calls professionally and convert enquiries into orders.

  •  Provide product details, videos, pricing, availability, delivery timelines instantly.

  •  Build relationships with premium customers and maintain a high repeat rate.

  •  Handle returns/exchanges with speed and maturity.

⸻

3. Abandoned Checkout Conversion (Priority)

  •  Contact every abandoned checkout within 30 minutes.

  •  Persuade with urgency, product knowledge, and confidence.

  •  Minimum 8–12 converted orders per week from abandoned carts alone.

⸻

4. CRM, Sheets & Follow-Up Discipline

  •  Update CRM, lead sheets, and WhatsApp notes daily — no missed entries.

  •  Every lead must be tracked until closed or marked dead.

  •  High discipline: zero missed follow-ups, zero pending chats.

⸻

5. Old Client Database Re-Activation

  •  Call through entire old customer base (website + Shiprocket).

  •  Push new launches, festive offers, and personalised recommendations.

  •  Target: 10–15 repeat orders/month from old clients.

⸻

6. Coordination (Fast Turnaround)

  •  Coordinate internally for product status, images, videos, dispatch.

  •  Ensure customer receives required information within minutes.

  •  Maintain clear communication and take ownership of every lead.

⸻

📌 PERFORMANCE TARGETS (NON-NEGOTIABLE)

  •  150+ calls daily

  •  40–60 quality leads weekly

  •  8–12 order conversions weekly

  •  ₹3–5 lakh sales/month minimum

  •  100% follow-up discipline

⸻

🎯 REQUIRED SKILLS

  •  Strong Hindi + English communication

  •  High-energy sales attitude

  •  Ability to sell premium products

  •  Fast learner, quick responder

  •  Comfortable with long calling hours

  •  Basic knowledge of WhatsApp Business, online orders, and Shiprocket (preferred)

⸻

🚫 NOT ACCEPTABLE

  •  Saying “can’t” / “later” / “I forgot”

  •  Slow response or low calling volume

  •  Lack of sales hunger

  •  Waiting for instructions

  •  Missing follow-ups

  •  Emotional excuses

This role is strictly performance-driven.

⸻

⭐ WHAT DUSALA OFFERS

  •  Salary + strong incentives

  •  Growth into senior sales roles

  •  Training on luxury product selling

•   •  A brand with strong demand and high sell-through