Telesales

Role Overview

Telesales Executive

This role requires strong communication skills, empathy, and the ability to build trust while driving conversions.

Key Responsibilities

• Contact assigned leads from the internal portal and convert them into orders through outbound/inbound calls
• Understand customer skincare/haircare concerns and guide them toward suitable product/service solutions
• Educate customers about benefits, usage, and outcomes in a simple and convincing manner
• Drive daily/weekly conversion targets and maintain strong follow-up discipline
• Handle objections confidently and close deals through effective communication
• Update lead status, call notes, and customer details accurately on the internal portal/CRM
• Coordinate with internal teams (operations, dermatology, logistics, customer support) when required
• Maintain high customer satisfaction while ensuring efficient sales closures

Key Skills & Requirements

• No minimum experience is required; however, candidates with experience in telesales, inside sales, customer conversion, or outbound calling will be given priority
• Strong verbal communication skills in

  Hindi & English

  (mandatory)
• Ability to persuade, negotiate, and close sales over phone
• Comfortable with targets, conversion metrics, and performance-based role expectations
• Strong follow-up skills and ability to manage multiple leads at once
• Customer-first attitude with empathy and confidence
• Basic ability to work on CRM tools, lead portals, or Excel reporting

Preferred Qualifications

• Experience in skincare, beauty, wellness, cosmetology, dermatology clinics, or personal care sales
• Knowledge of common skincare concerns (acne, pigmentation, hair fall, sensitivity, etc.)
• Proficiency in additional regional languages (Telugu or others is a plus)

Performance Metrics (What success looks like)

• Lead-to-order conversion rate
• Number of productive calls per day
• Follow-up efficiency and lead closure turnaround time
• Customer satisfaction and low complaint rate
• CRM/portal data accuracy

Why Join Us?

• Work in a fast-growing skincare & dermatology based brand
• Direct impact on revenue through lead conversion
• Opportunity to convert into full-time based on performance
• Learning exposure to skincare products and customer psychology