Telesales Agent

Job Summary

NCRIPTECH GLOBAL, a dynamic company based in Konnagar, is seeking a motivated and results-driven Telesales Agent to join our sales team. The successful candidate will be responsible for generating leads, making outbound sales calls, and closing deals over the phone to promote and sell our innovative products. If you have excellent communication skills, a passion for sales, and a commitment to building strong customer relationships, we want to hear from you!

Responsibilities

• Outbound Calling: Proactively contact potential and existing customers to promote NCRIPTech’s products, using pre-written scripts to engage customers and highlight product benefits.
• Sales Target Achievement: Meet or exceed monthly and quarterly sales quotas by converting leads into sales and upselling where appropriate.
• Customer Needs Analysis: Listen attentively to customer needs and requirements to recommend suitable products, ensuring a tailored sales approach.
• Record Keeping: Accurately document customer information, interactions, and sales transactions in the company’s CRM system.
• Product Knowledge: Stay up-to-date on NCRIPTech’s product offerings, features, and promotions to provide accurate information and answer customer queries effectively.
• Customer Relationship Management: Build and maintain long-term relationships with customers to encourage repeat business and referrals.
• Handle Queries and Complaints: Address customer questions or concerns professionally, escalating complex issues to the sales manager when necessary.
• Collaboration: Work closely with the sales and marketing teams to provide feedback on customer preferences and market trends to enhance product offerings and sales strategies.

Requirements

• Experience: Proven experience as a Telesales Representative, Telemarketer, or similar sales/customer service role (minimum 1-2 years preferred).
• Communication Skills: Excellent verbal communication and active listening skills, with a professional and persuasive phone presence.
• Sales Acumen: Strong negotiation and sales skills with a track record of meeting or exceeding sales targets.
• Technical Proficiency: Familiarity with CRM software and basic computer skills for data entry and record-keeping.
• Interpersonal Skills: Ability to build rapport with customers and maintain a positive, customer-focused attitude.
• Adaptability: Comfortable working in a fast-paced environment and handling objections or rejections professionally.
• Education: High school diploma or equivalent; a degree or certification in sales, marketing, or a related field is a plus.
• Language Skills: Fluency in Bengali,English and Hindi.
• Resilience: A target-driven mindset with the persistence to thrive in a dynamic sales environment.

What We Offer

• Competitive salary with attractive commission and incentive structures.
• Comprehensive training on ncriptech’s products and sales techniques.
• Opportunities for career growth and professional development.
• A supportive and vibrant team environment.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Experience:

• telesales: 2 years (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person

Application Deadline: 07/07/2025
Expected Start Date: 10/07/2025