Telesales Agent

Hiring for RETAIL Customer Care Executive in LOT MOBILES PVT LTD

Job Title: Customer Care Executive

Company: Lot Mobiles Pvt Ltd

Location: Hyderabad

Job Type: Full-timeCompany Description

Lot Mobiles Pvt Ltd is a personalized store with a vast multi-branded network of leading brands in telecom and retail industry. With over 130 outlets across Telangana & Andhra Pradesh, Lot Mobiles offers a comprehensive range of mobile phones, tablets, accessories, and telecom solutions. The company is focused on providing the best technology and branded gadgets to customers, with a commitment to quality, reliability, and attractive prices.

Role Description

The Customer Care Executive will be responsible for day-to-day tasks related to customer support, satisfaction, service, communication, and sales to ensure a positive experience for customers visiting Lot Mobiles outlets.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Communication skills
• Sales skills
• Excellent interpersonal and communication skills
• Ability to address customer needs and resolve issues effectively
• Experience in retail or customer service industry is a plus

Tele callers are responsible for making outbound calls to potential customers or clients to promote and sell a product or service or collect information. Their roles and responsibilities typically include:

• Making calls: Tele callers make outbound calls to potential customers, clients, or partners.
• Introducing the product/service: They provide information about the product or service that the company is offering and explain its benefits.
• Answering questions: Tele callers must be knowledgeable about the product or service and be able to answer any questions that potential customers may have.
• Persuading customers: They must be persuasive and convincing in order to sell the product or service.
• Meeting targets: Tele callers are often given targets to meet, such as the number of calls made, appointments booked, or sales closed.
• Maintaining records: They keep detailed records of calls, sales, and customer feedback.
• Following up: Tele callers follow up with customers who have expressed interest in the product or service, and continue to build relationships with existing customers.
• Customer service: They handle customer complaints and queries, and try to resolve any issues in a timely and professional manner.
• Reporting: Tele callers report their progress to their supervisors and provide feedback on the effectiveness of the calling campaigns.

Overall, the role of a tele caller is to generate new business leads, increase sales and revenue, and maintain strong relationships with customers.

Job Type: Full-time

Pay: ₹12,086.00 - ₹18,841.21 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• Telugu (Preferred)

Work Location: In person