Sales Coordinator / Telecaller Retailware Softech

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a part of our team, you will play a crucial role in lead generation methods. Your responsibilities will include following up with potential leads while maintaining cordial relations with them. Additionally, you will be expected to possess knowledge of pre-sales filtration methods and pre-qualification of leads. Your attention to detail will be essential as you maintain meticulous record-keeping and update our systems and CRM. Effective communication skills in Marathi and Hindi will be a key asset in this role, along with proficiency in telephone etiquettes. A basic understanding of computer operations and being tech-savvy are prerequisites for this position. Knowledge of POS systems, Excel, Database Management, and familiarity with the retail sector will be advantageous. If you are ready to contribute to our dynamic team, please share your updated profile/resume with us at careers@retailware.info. Join us in pushing the Retail World forward with our innovative technology and people-centric approach.,

Posted 4 days ago

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Travel Consultant ER RECRUITMENT INDIA

2.0 - 6.0 years

0 Lacs

andhra pradesh

On-site

As a CX Agent, you will be responsible for managing B2B (Agency or Corporate) clients, demonstrating excellent teamwork and communication skills. You will need to exhibit effective Telephone and Email etiquettes, while being a quick learner in understanding product functionality and troubleshooting techniques. Proficiency in Travel Technology including computer reservations systems (CRS), GDS systems like Amadeus and Galileo is essential. Fluency in English and Hindi is required, and knowledge of additional languages is an advantage. Your exemplary customer service skills will be crucial in presenting, persuading, and communicating effectively with clients. Knowledge about Visa, Train/Bus, Cabs, Packages, TC areas, Airline code, City code, and Type of fares will be beneficial. Understanding timely travel restrictions and possessing IATA certification will be advantageous. You should be willing to work in shifts and maintain strong client relationships by providing support, information, and guidance. As a CX Agent, your responsibilities will include handling inbound and outbound calls, addressing guest queries within defined TAT, responding to guest emails and feedback promptly, and clearing backend queues for manual processing. Building and maintaining relationships with frequent bookers, passengers, and travel coordinators is essential. Adhering to SLAs, escalating calls when necessary, and providing top-notch customer service for bookings, ticket cancellations, reissuances, and issuances via telephone and email are key duties. You will play a role in creating process guidelines, updating reports, identifying automation opportunities, determining root causes for customer issues, and collaborating with internal support teams. Your role will also involve suggesting suitable travel options based on clients" needs. The ideal candidate for this position should hold a Graduate/Diploma in Travel & Tourism or be IATA certified. Previous experience in the Travel Industry, including OTAs, B2B Consolidator, Airlines, Travel Agency, or Corporate Travel Desk, is preferred. This is a full-time position that requires working in person at the designated location.,

Posted 1 week ago

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