Telemarketing

Job Title: Telecaller (Telemarketing / Customer Support)

Job Summary:

We are looking for a dynamic and motivated Telecaller to join our team. The Telecaller will be responsible for reaching out to potential and existing customers, handling inbound or outbound calls, and providing support related to our products/services. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for customer interaction.

Key Responsibilities:

• Inbound/Outbound Calls: Make outgoing calls or receive incoming calls to engage with customers regarding inquiries, product offerings, or services.
• Lead Generation: Identify potential leads and generate interest in company products or services.
• Product Knowledge: Understand and communicate the company’s products/services effectively to potential clients or customers.
• Customer Support: Provide solutions to customer issues or direct them to the appropriate departments.
• Data Entry & Reporting: Maintain accurate records of calls, customer information, and feedback in CRM systems. Provide daily/weekly/monthly reports to the management team.
• Follow-Up: Make follow-up calls to leads or clients to ensure satisfaction and encourage repeat business.
• Sales Conversion: Meet targets set for customer acquisition, sales, or product promotion.
• Feedback Collection: Collect customer feedback and relay it to the relevant departments for improvements.

Requirements:

• Education: High school diploma or equivalent; Bachelor's degree is a plus.
• Experience: Prior experience in telecalling, customer service, or sales is preferred but not mandatory.
• Communication Skills: Excellent verbal and written communication skills in [language(s)].
• Computer Skills: Proficiency in MS Office (Word, Excel, etc.) and familiarity with CRM systems.
• Problem-Solving Skills: Ability to resolve customer queries effectively and handle difficult situations with professionalism.
• Adaptability: Ability to work in a fast-paced environment and handle a high volume of calls.
• Tone and Etiquette: Professional phone etiquette with an ability to speak clearly and convincingly.

Preferred Skills:

• Sales experience or experience in a customer-facing role.
• Knowledge of the industry or market in which the company operates.
• Multi-lingual skills (depending on the region or target market).

Job Type: Permanent

Pay: ₹8,696.17 - ₹10,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Language:

• English (Preferred)

Work Location: In person