TeleHealth Caller

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Company Overview

YardHealth

Role Overview

TeleHealth Caller

Key Responsibilities

• Contact patients via phone or digital platforms to schedule, confirm, and follow up on appointments
• Provide information and guidance about telehealth services and how to access them
• Respond to patient questions related to medical appointments and virtual consultations
• Maintain accurate and up-to-date patient records in internal systems
• Collaborate with doctors, clinics, and support teams to ensure smooth service delivery
• Maintain professionalism, empathy, and patient confidentiality at all times
• Adhere to internal protocols and healthcare compliance standards

Required Qualifications

• Strong verbal and written communication skills
• Proficiency in telecommunication tools and digital platforms
• High attention to detail and strong organizational skills
• Empathetic and patient-focused approach to service
• Ability to work both independently and within a team
• Basic understanding of telehealth services and healthcare workflows
• Bachelor&aposs degree in a relevant field or equivalent experience
• Prior experience in customer service or a healthcare setting is a plus

Benefits

• Competitive salary and performance incentives
• Opportunities for career growth in the health tech industry
• Training and professional development support
• Collaborative and inclusive work environment