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0.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Location: On-site Darus Suroor, Dickenson Road, near Hasanath College, Halasuru, Hanumanthappa Layout, Sivanchetti Gardens, Bengaluru, Karnataka 560042 Job Type: Full-Time Company Overview YardHealth is a healthcare technology division focused on enhancing patient engagement and telemedicine accessibility. We aim to simplify healthcare communication through digital platforms, streamline virtual consultation processes, and improve the overall patient experience. Our mission is to bring efficiency, empathy, and innovation to healthcare delivery through modern tools and personalized service. Role Overview We are looking for a dedicated TeleHealth Caller to join our healthcare communication team. This role is essential for ensuring seamless interaction between patients and healthcare providers. The TeleHealth Caller will manage appointment scheduling, answer patient inquiries, and coordinate telehealth services efficiently and compassionately. Key Responsibilities Contact patients via phone or digital platforms to schedule, confirm, and follow up on appointments Provide information and guidance about telehealth services and how to access them Respond to patient questions related to medical appointments and virtual consultations Maintain accurate and up-to-date patient records in internal systems Collaborate with doctors, clinics, and support teams to ensure smooth service delivery Maintain professionalism, empathy, and patient confidentiality at all times Adhere to internal protocols and healthcare compliance standards Required Qualifications Strong verbal and written communication skills Proficiency in telecommunication tools and digital platforms High attention to detail and strong organizational skills Empathetic and patient-focused approach to service Ability to work both independently and within a team Basic understanding of telehealth services and healthcare workflows Bachelor&aposs degree in a relevant field or equivalent experience Prior experience in customer service or a healthcare setting is a plus Benefits Competitive salary and performance incentives Opportunities for career growth in the health tech industry Training and professional development support Collaborative and inclusive work environment Show more Show less
Posted 4 days ago
3 - 8 years
20 - 35 Lacs
Bengaluru
Remote
Roles and Responsibilities Provide clinical counseling services to clients through online therapy sessions. Offer emotional wellness solutions and stress management techniques to promote mental health. Conduct family therapy sessions using digital communication tools for effective treatment outcomes. Utilize cognitive behavioral therapy principles to address client concerns and improve overall wellbeing. Develop personalized treatment plans tailored to each client's unique needs. Desired Candidate Profile 3-8 years of experience in the field of psychology or related discipline (clinical counseling, mental health support). Strong knowledge of CBT, psychology, and digital communication tools for telehealth services. Excellent empathetic listening skills with ability to build rapport with diverse populations. Proficiency in providing online therapy sessions via video conferencing platforms.
Posted 2 months ago
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