Telecommunications Engineer

As a Telecommunications Engineer at FIS, you will have the opportunity to work on challenging and relevant issues in financial services and technology. You will be part of a team that is open, collaborative, entrepreneurial, passionate, and fun. Role Overview: - Administration and maintenance of Contact Center applications - Support deployments and Business-As-Usual (BAU) operations Key Responsibilities: - Customize CCaaS solutions, including configuration, integration, and testing for seamless integration with existing systems - Monitor performance, provide ongoing support, and optimize CCaaS solutions to maximize customer satisfaction and achieve business objectives - Lead the technical implementation of CCaaS solutions, including configuration, integration, and testing - Experience on configuration and administration of cloud ACD systems such as NICE CXOne, Genesys Pure Cloud, 8x8 - Technical troubleshooting of contact center agent issues - Voice call flow design and implementation skills Qualifications Required: - Bachelor of Computer Science or relevant education - 5 to 10 years of experience in Telecommunications Engineering - Experience with cloud ACD systems like NICE CXOne, Genesys Pure Cloud, 8x8 - Technical proficiency in cloud telephony and voice call flow design - Strong problem-solving skills and ability to optimize solutions for customer satisfaction Join FIS, the World's Leading FinTech Product MNC, and enjoy a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. Benefit from professional education and personal development possibilities as FIS is your final career step! As a Telecommunications Engineer at FIS, you will have the opportunity to work on challenging and relevant issues in financial services and technology. You will be part of a team that is open, collaborative, entrepreneurial, passionate, and fun. Role Overview: - Administration and maintenance of Contact Center applications - Support deployments and Business-As-Usual (BAU) operations Key Responsibilities: - Customize CCaaS solutions, including configuration, integration, and testing for seamless integration with existing systems - Monitor performance, provide ongoing support, and optimize CCaaS solutions to maximize customer satisfaction and achieve business objectives - Lead the technical implementation of CCaaS solutions, including configuration, integration, and testing - Experience on configuration and administration of cloud ACD systems such as NICE CXOne, Genesys Pure Cloud, 8x8 - Technical troubleshooting of contact center agent issues - Voice call flow design and implementation skills Qualifications Required: - Bachelor of Computer Science or relevant education - 5 to 10 years of experience in Telecommunications Engineering - Experience with cloud ACD systems like NICE CXOne, Genesys Pure Cloud, 8x8 - Technical proficiency in cloud telephony and voice call flow design - Strong problem-solving skills and ability to optimize solutions for customer satisfaction Join FIS, the World's Leading FinTech Product MNC, and enjoy a multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. Benefit from professional education and personal development possibilities as FIS is your final career step!