Telecalling Team Lead (CRM Operations)

CRM & Telecalling Team Lead

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About the Role

lead our telecalling team

Key Responsibilities

• Lead, guide, and motivate the telecalling team to achieve performance goals.
• Monitor daily calling activities and ensure quality conversations with prospects/students/parents.
• Maintain

  100% data hygiene

  in the CRM by ensuring accurate and timely updates.
• Track leads through the sales funnel and ensure proper follow-ups are recorded.
• Generate and share daily/weekly reports on calling performance and CRM health.
• Train telecallers on communication skills, CRM usage, and call etiquette.
• Collaborate with the sales & marketing teams to optimize lead flow and conversion.
  

Requirements

• Proven experience in

  telecalling / inside sales / CRM management

  (2–3 years).
• Strong leadership skills to manage and motivate a team.
• Hands-on experience with CRM tools (Tojile, Odoo etc).
• Excellent communication and interpersonal skills.
• Strong focus on organization, accuracy, and attention to detail.
• Ability to work in a fast-paced, target-driven environment.
  

What We Offer

• Competitive salary + performance incentives.
• Opportunity to lead and grow a team.
• Exposure to CRM-based sales processes and performance-driven culture.
• A collaborative and supportive work environment.