Telecalling Sales Team Leader

Job Title: Telecalling Sales Team Leader (Domestic Call Centre – Hospitality)

Location: Goa (On-site)

Salary: ₹40,000 – ₹50,000/month (based on experience) + Performance Incentives

Work Type: Full-time | 6 Days a Week

Experience Required: 3–6 years (minimum 1–2 years in team leadership)

�� About the Role

We are looking for a strong and disciplined team leader to manage a team of 10 outbound telecallers from our Goa office. This role is ideal for someone with a solid domestic call centre background, excellent communication skills, and a proven ability to drive daily sales targets in a structured, high-volume environment. You'll play a key role in generating B2C bookings and promoting our hotel brands across India.

�� Key Responsibilities

· Manage a team of 8–10 outbound telecallers handling B2C sales for Sanda Hotels

· Ensure the team meets daily/weekly targets

· Train, motivate, discipline, and support team members as needed

· Monitor call quality, script adherence, and CRM updates

· Prepare daily performance reports and escalate issues where needed

· Track follow-ups, lead quality, and conversions from inquiry to booking

· Coordinate with marketing and field sales teams for aligned efforts

· Ensure a culture of punctuality, performance, and ethical sales

✅ Requirements

· Minimum 3 years in outbound domestic call centre roles

· Minimum 1 year experience leading a sales team (telecalling/BPO/FMCG/insurance, etc.)

· Strong leadership, motivational, and disciplinary skills

· Fluent in Hindi + English (other regional languages a bonus)

· Experience using CRMs, and telephony systems

· Must be Goa-based or willing to relocate to Goa full-time

· Must be comfortable working from office and handling team KPIs

�� What You Get

· Fixed salary between ₹40,000 – ₹50,000/month

· Attractive incentives based on team performance

· Opportunity to build and lead a growing telesales division

· Chance to work with a reputed and expanding hospitality brand (Baywatch Resort & Beach House, Goa)

· Long-term career path in sales leadership

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person