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Credicus Business Services
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Telecalling (Outbound Process)

Telecalling (Outbound Process)

Credicus Business Services

0 - 4 years

3 - 6 Lacs

thane maharashtra india

Posted:13 hours ago| Platform: Foundit logo

Apply

Skills Required

inbound calling customer handling query resolution problem solving hindi marathi

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview:

Customer Service Associate (CSA)

Responsibilities:

Attend inbound calls and resolve customer queries effectively.
Provide accurate banking-related information as per process guidelines.
Ensure high levels of customer satisfaction through professional communication.
Document call details and escalate issues where necessary.
Work in coordination with team leaders to meet service quality standards.

Preferred Candidate Profile:

Education: Graduate or pursuing graduation.
Freshers are encouraged to apply.
Good communication (V3 level) in Hindi, Marathi, and basic English.
Willingness to work in rotational shifts and rotational weekly offs.
Customer-focused and attentive to details.

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