Telecalling Executive

Job Description

At Turn16, we prioritise the act of enriching customer interaction over everything else. We’re looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives. Objectives of this role * Understand customer psyche and record both successful and unsuccessful sales methods * Handle huge volumes of inbound and outbound telecalling * Help by finding opportunities in customer requirements * Resolve complaints, provide solutions and follow up with customers Responsibilities * Memorise scripts and customise them for the clients as per the situation while telecalling * Foster relationships with existing clients, and build a rapport with potential clients * Make reports and documentation based on conversations that took place during telecalling * Report the analysis and observation to the team lead * Adhere to organisational guidelines and methodology while telecalling * Generate sales by making cold calls to active or old clients Required skills and qualifications * Bachelor’s degree or high school diploma * Strong communication skills * Ability to close sales through the right negotiation skills Preferred skills and qualifications * Research skills for telecalling and reaching out to new clientele * Ability to switch the communication style based on social cues and conversational hints * Knowledge of CRM software programs and telephone systems is a big bonus Job Type: Full-time Pay: ₹7,000.00 - ₹10,000.00 per month Work Location: In person