Telecalling || Collection Process

Credicus Business Services

0 - 4 years

0 - 4 Lacs

pune maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

problem-solving debt collection telecalling negotiation skills customer service communication skills empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Debt Collection:
Make outbound calls to customers with overdue payments to remind them of their outstanding dues.
Negotiate with customers to establish repayment plans and assist them in clearing their debts.
Follow up on pending collections and ensure customers adhere to agreed payment schedules.
Escalate accounts to higher authorities when necessary and in accordance with company policies.
Customer Interaction:
Communicate effectively with customers to understand their payment issues and offer feasible repayment options.
Maintain a polite, professional, and empathetic approach when dealing with customers, especially those facing financial difficulties.
Resolve payment disputes, clarify billing concerns, and answer queries regarding the debt and collection process.
Record Maintenance:
Keep accurate records of calls, payment commitments, and customer interactions in the CRM system.
Document updates regarding payment plans, customer responses, and collection outcomes.
Ensure the timely submission of collection reports to the management.
Compliance & Reporting:
Adhere to all legal and company policies regarding debt collection practices.
Maintain confidentiality and ensure ethical handling of customer data.
Report on daily, weekly, and monthly collection performance and outstanding amounts.
Customer Education:
Educate customers about the impact of non-payment on their credit score and future financial options.
Advise on the benefits of timely payments, and provide information on how to avoid future defaults.

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