TeleCaller

Job Summary

We are looking for a motivated and confident Telecaller to join our team. The candidate will be responsible for handling inbound and outbound calls, generating leads, and assisting customers with queries in a professional manner.

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Handle inbound calls and provide appropriate information.
• Generate leads and follow up to convert them into sales opportunities.
• Maintain and update customer database and call records.
• Explain products/services clearly to customers.
• Schedule appointments or meetings for the sales team.
• Achieve daily/weekly/monthly call and conversion targets.
• Resolve customer queries or escalate to the relevant department.
• Maintain a positive, professional, and customer-friendly attitude.

Required Skills & Qualifications

• Excellent communication skills (Hindi/English).
• Strong listening and convincing ability.
• Basic computer knowledge (MS Office, CRM tools).
• Ability to handle targets and work under pressure.
• Positive attitude and willingness to learn.
• Prior experience in telecalling or customer support (preferred but not mandatory).

Education

• Graduation preferred.

Work Experience

• 0–1 years of experience in telecalling, customer service, or sales.

Salary

• As per industry standards + incentives.