TELECALLER

Job Description

Outbound Calling: Making calls to potential customers to introduce products or services, explain their benefits, and persuade them to make a purchase or schedule an appointment. Inbound Call Handling: Addressing customer inquiries, providing information, and resolving complaints or concerns related to the company's products or services. Lead Generation and Sales: Identifying and qualifying potential leads, nurturing them through follow-up calls, and ultimately converting them into sales or appointments for the sales team. Customer Relationship Management: Building rapport with customers, maintaining positive relationships, and ensuring customer satisfaction through effective communication and problem-solving. Data Management: Maintaining accurate records of customer interactions, updating customer information in the CRM system, and documenting sales activities. Meeting Sales Targets: Working towards individual and team sales goals by effectively promoting products and services and converting leads into sales. Product Knowledge: Staying informed about the company's products and services, including their features, benefits, and pricing, to effectively communicate with customers. Essential Skills: Communication Skills: Excellent verbal communication, active listening, and interpersonal skills are crucial for engaging with customers effectively. Persuasion and Sales Skills: Ability to persuade customers, handle objections, and close sales deals. Customer Handling Skills: Patience, empathy, and the ability to handle customer complaints and concerns professionally. Computer Skills: Basic computer literacy for data entry, CRM usage, and other related tasks. Time Management and Multitasking: Ability to handle multiple calls efficiently and manage time effectively. Job Type: Full-time Pay: ₹8,896.59 - ₹23,316.72 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person