Telecaller - Sales

Role Overview: As a Telecaller at Deejos, your main responsibility will be attending to enquiry calls and engaging with potential customers who have shown interest in the company's services. You will play a crucial role in persuading customers to visit the Deejos office for consultations with architects. This position requires you to conduct follow-ups, make cold calls from a provided database, and effectively explain the architectural construction packages available on the website. Key Responsibilities: - Customer Engagement: - Respond to enquiry calls from potential customers and provide detailed information about Deejos" services. - Contact customers who have enquired through the website and encourage them to visit the office for consultations with architects. - Clearly and persuasively explain the architectural construction packages available on the website. - Follow-Up: - Regularly follow up with potential customers to maintain their interest and encourage office visits. - Keep accurate records of follow-up activities and customer interactions. - Cold Calling: - Make cold calls to potential customers from a provided database to generate new leads. - Introduce Deejos" services and packages to cold call prospects and encourage them to consider Deejos for their architectural needs. - Customer Relationship Management: - Establish and maintain positive relationships with potential and existing customers. - Address customer queries and concerns in a timely and professional manner. - Reporting: - Maintain detailed records of calls, customer interactions, and follow-ups. - Prepare regular reports on call activities, customer feedback, and outcomes. Qualifications: - Education: - High school diploma or equivalent; a bachelor's degree in a related field is a plus. - Experience: - Minimum of 1-2 years of experience in telecalling, customer service, or sales. - Proven track record of successfully handling customer interactions and achieving targets. - Skills: - Excellent communication and interpersonal skills. - Strong persuasive and negotiation skills. - Ability to understand and explain technical details of architectural construction packages. - Proficiency in using CRM software and Microsoft Office Suite. - Good organizational and time management skills.,