Telecaller

Job Overview

We are seeking a Junior-level Telecaller to join our team on a full-time basis. The position is open in multiple locations including Ahmedabad, Rajkot, and Surat. The candidate should have a work experience rangng from 1 to 3 years. This role requires excellent communication skills to effectively engage with customers.

Qualifications and Skill

• sMust have a strong command over customer communication to effectively interact with diverse clients and understand their needs. (Mandatory skill
• )Proficiency in using CRM software to manage customer records and track interactions efficiently
• .In-depth product knowledge to provide accurate information and address customer queries appropriately
• .Skilled in data entry with high attention to detail for maintaining precise and organized records
• .Telemarketing abilities to initiate customer contact and promote products or services proactively
• .Adept at crafting persuasive sales pitches to convert prospects into loyal customers
• .Exceptional listening skills to accurately comprehend customer requirements and tailor responses accordingly
• .Ability to manage multiple tasks simultaneously and prioritize workload under pressure

.Roles and Responsibiliti

• esInitiate calls to potential clients and introduce them to the services and products offered by the compan
• y.Maintain updated records of calls, follow-ups, and customer interactions within the CRM syste
• m.Understand customer needs and provide solutions or alternatives that best fit their requirement
• s.Collect customer feedback and insights to help improve product offerings and service
• s.Meet and exceed daily, weekly, and monthly targets set by the managemen
• t.Follow company policies and procedures for call scripts, business correspondence, and data handlin
• g.Participate in team meetings and training sessions to improve product knowledge and telecalling skill
• s.Prepare and distribute marketing materials as necessary and maintain professionalism during all communication