Telecaller in Chennai

Key Responsibilities

• Explain and counsel customers to repay the overdue – Banking products
• Ensure 100% 1st call to customer within 12 hours
• Achieve collection parameters as per the company standard
• Understand the credit concerns customers have when their loan or credit card gets rejected
• Introduce CreditMantri and describe the services we offer
• Provide service plan options on how customers can improve their score and become loan-eligible
• Coordinate with the operations department on successful repayment & resolution of negative issues of credit bureaus
• Explain about credit and CIBIL score to the customer.
  

About Company: CreditMantri was created by a team of 3 ex-bankers (Ranjit Punja, R Sudarshan, and Gowri Mukherjee) with the intent to change the way credit is delivered in India by leveraging the power of technology and the digital medium.
On the CreditMantri site, customers can access their credit scores, learn how they can improve their credit health, resolve past issues, reduce current borrowing costs, and, in the process, discover products best matched to their credit profile. The website provides borrowers better control over their credit health by educating and hand-holding them to create or improve their credit scores and eventually discover relevant lender products. CreditMantri has emerged as the first in the market to offer a free credit health check online - this includes getting the user their credit report and providing an analysis of the report online.