Telecaller & Front Desk Attendant

Position: Telecaller & Front Desk Attendant
Department: Customer Relations
Reporting To: Office Manager/HR Manager

Job Purpose

The Telecaller & Front Desk Attendant serves as the first point of contact for the organization, ensuring professional and courteous communication with clients. The role involves handling telephonic inquiries, managing front desk operations, and supporting the sales and admin team in day-to-day activities.

Key Responsibilities1. Telecalling Duties

• Make outbound calls to potential and existing clients to inform them about property listings, offers, and events.
• Respond to inbound calls and provide accurate information regarding projects and services.
• Maintain and update the client database with detailed and accurate call information.
• Schedule site visits and meetings for interested clients with the sales team.
• Follow up with leads generated from marketing campaigns and ensure timely responses.

2. Front Desk Operations

• Greet and assist visitors, ensuring a welcoming atmosphere.
• Handle visitor logs and issue visitor passes.
• Manage incoming and outgoing mail, courier services, and deliveries.
• Ensure the reception area is clean, organized, and presentable at all times.

3. Administrative Support

• Coordinate with the sales and admin teams for property brochures, event materials, and other resources.
• Assist in maintaining office supplies and ensuring their availability.
• Provide clerical support such as drafting emails, photocopying, and data entry.

4. Customer Relationship Management

• Act as a liaison between clients and the sales team.
• Address client inquiries and escalate issues to the appropriate departments when necessary.
• Build and maintain positive relationships with clients to enhance customer satisfaction.

Skills and Qualifications

• Educational Qualification: Minimum HSC or Graduate degree in any field.
• Experience: 1-3 years in a similar role (real estate experience preferred).
• Languages: Proficiency in Gujarati and Hindi.
• Computer Skills: Basic proficiency in MS Office (Word, Excel, Outlook) and CRM tools.
• Key Skills:
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Customer service-oriented mindset with a professional demeanor.
• Strong attention to detail and organizational skills.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time

Application Question(s):

• Week End Availability ?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Required)
• Tele calling: 2 years (Required)
• Front desk: 2 years (Required)
• Real estate sales: 2 years (Required)

Language:

• Gujarati (Required)
• Hindi (Required)

Work Location: In person