Telecaller

About the Company

Fine Acers is a developer of premier luxury resorts, branded residences, managed wellness farmhouses, and distinctive hotels. We create exceptional opportunities for discerning investors across some of the world’s most coveted destinations.

Through exclusive partnerships with leading global hospitality brands, every Fine Acers property is managed to the highest international standards. This elevates the guest experience while maximizing financial performance, delivering investors best-in-class returns, prime locations, and a portfolio to be proud of.

Our investment model goes beyond financial growth. Along with strong ROI, investors enjoy privileges such as complimentary stays at our resorts, priority access to exclusive events, and the prestige of association with internationally renowned brands.

Each property is designed to balance timeless elegance with contemporary luxury, ensuring it resonates with today’s traveller and tomorrow’s market.

At Fine Acers, we believe investing should be both profitable and experiential. By combining world-class hospitality management with iconic destinations and a carefully curated portfolio, we deliver not just exceptional value, but a truly distinguished lifestyle investment experience.

About the Role

Fine Acers is hiring a Customer Care Executive who can deliver exceptional service, build strong client relationships, and play a pivotal role in creating memorable customer experiences. This role is ideal for someone who thrives on meaningful conversations, understands high-touch service, and can convert interest into trust — and trust into action. You’ll be the voice of Fine Acers, helping shape how customers perceive our brand and offerings.

Key Responsibilities

· Serve as the first point of contact for prospective and existing customers, primarily via phone calls.

· Engage inbound leads and initiate outbound calls to promote Fine Acers’ loyalty programs and offerings.

· Convert interest into action — with a focus on repeat purchases, upsells, and long-term customer relationships.

· Educate customers about the value and exclusivity of Fine Acers offerings and lifestyle experiences.

· Maintain detailed call logs, track lead stages, and update the CRM with relevant insights.

· Meet and exceed weekly and monthly conversion and loyalty sales targets.

· Provide customer feedback to internal teams to help improve offerings, communication, and experiences.

· Assist in the optimization of calling scripts and engagement flows based on customer response patterns.

What We’re Looking For

· 1–3 years of experience in customer service, inside sales, or telemarketing with a strong sales orientation.

· Proven ability to convert leads, handle objections, and close conversations with outcomes.

· Excellent verbal communication in English (additional languages are a plus).

· Comfort with CRM tools, call tracking systems, and structured follow-ups.

· Empathy for the customer, but a drive for results.

· Ability to operate in a fast-moving, early-stage company where processes are still evolving.

· Background in luxury, real estate, travel, hospitality, or lifestyle products is a strong advantage.

Why Join Fine Acers?

At Fine Acers, you won’t just be filling a role, you’ll be shaping the future of a fast-growing company. We are an early-stage organization where processes are still being built, which means you’ll have the freedom and responsibility to create structure, bring fresh ideas, and leave a lasting impact.

We thrive on:

· Ownership & Initiative – Everyone here is a builder, not just an executor.

· Growth Mindset – We value people who learn quickly, adapt fast, and grow with us.

· Collaboration & Culture – We are shaping not just luxury investments, but also a workplace where people feel empowered and connected.

· Purpose & Prestige – Be part of a company that blends world-class hospitality, iconic destinations, and meaningful investor experiences.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person