Telecaller

Job Description

A Telecaller's job involves communicating with potential and existing customers via phone calls to promote products or services, provide information, and resolve issues. Their primary responsibilities include ¹ ²: - *Key Responsibilities:* - *Making Outbound Calls*: Reaching out to customers to promote products, gather information, or conduct surveys. - *Handling Inbound Queries*: Responding to customer inquiries, addressing issues, and providing assistance. - *Generating Sales Leads*: Following up with prospects and maintaining customer relationships. - *Resolving Customer Complaints*: Providing solutions and ensuring customer satisfaction. - *Maintaining Records*: Updating CRM systems and tracking call records.