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DIRTS
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Telecaller

Telecaller

DIRTS

1 years

0 Lacs

Noida Uttar Pradesh India

Posted:1 week ago| Platform:

Apply

Skills Required

communication excel support freshdesk data

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Department:

Location:

Working Hours:

Experience Required:

Telecaller (Inbound Support)

Responsibilities:

Handle
inbound and Outbound customer calls
and provide clear, helpful resolutions.
Manage and respond to customer queries using
WhatsApp, Email
Maintain accurate call records, customer information, and follow-up actions.
Communicate fluently in
Hindi and English
(both verbal and written).
Coordinate with internal departments for complex or escalated cases.
Use
Microsoft Excel
to log data and prepare basic reports.

Requirements:

Minimum
1 year experience
in tele calling/customer support.
Strong verbal and written communication skills in
Hindi and English
.
Calm, patient, and professional approach to handling customer concerns.

Preferred Qualification:

Graduate in any stream
Experience in an inbound/outbound support role, preferably in e-commerce or services

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