Telecaller

Job Title: Telecaller
Location: Derma Magnetica Clinic, Jaipur
Job Type: Full-time

Job Summary:

Derma Magnetica Clinic, a leading skin and hair care clinic in Jaipur, is looking for a dynamic and customer-oriented Telecaller to handle patient inquiries, appointment scheduling, and follow-ups. The ideal candidate should have excellent communication skills, a pleasant phone demeanor, and a passion for helping patients.

Key Responsibilities:

• Handle inbound and outbound calls to assist patients with inquiries about treatments, services, and appointments.
• Schedule, reschedule, and confirm patient appointments as per clinic protocols.
• Provide detailed information about clinic services, pricing, and doctors' availability.
• Maintain accurate records of patient interactions and follow-ups in the CRM system.
• Address patient concerns with empathy and escalate issues when necessary.
• Follow up with potential and existing patients to ensure satisfaction and retention.
• Achieve daily/weekly call targets and contribute to clinic growth.
• Coordinate with the front desk and medical staff to ensure smooth operations.

Requirements:

• Education: 12th pass or graduate (preferred).
• Experience: 0-2 years in telecalling, customer service, or healthcare (preferred).
• Skills:
• Excellent Hindi and English communication skills.
• Polite, patient, and professional phone etiquette.
• Basic computer knowledge (MS Office, CRM software).
• Ability to handle objections and convert inquiries into appointments.
• Preferred: Familiarity with dermatology/skin care terminologies.

Work Timings:

• 6 days a week (Rotational shifts, including weekends).

Salary & Benefits:

• Competitive salary + incentives based on performance.
• Friendly work environment with growth opportunities.

Job Type: Full-time

Pay: ₹9,500.00 - ₹11,000.00 per month

Language:

• Hindi (Required)
• English (Required)

Work Location: In person