Telecaller / Customer Support Executive

Job Title: Telecaller / Customer Support Executive

Location: Greater Noida West

Experience: 0–2 years

Employment Type: Full-time

Job Summary:

We are looking for a motivated and confident Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, understanding their needs, explaining our products/services, and maintaining strong client relationships.

Key Responsibilities:

• Make outbound calls to potential and existing customers.

• Handle inbound inquiries professionally and provide relevant information.

• Explain company products and services clearly and persuasively.

• Maintain accurate records of calls and client information in the CRM.

• Follow up with leads to convert inquiries into confirmed sales or appointments.

• Meet daily, weekly, and monthly call and conversion targets.

• Build and maintain positive working relationships with clients.

• Provide feedback to the management team regarding customer queries and concerns.

Requirements:

• Minimum qualification: 12th pass / Graduate preferred.

• Excellent verbal communication skills in [English/Hindi/Regional language].

• Good listening and interpersonal skills.

• Basic computer knowledge and familiarity with CRM systems.

• Ability to work under pressure and meet targets.

• Prior experience in telecalling, customer service, or sales is a plus.

Salary: Based on experience and performance (Fixed + Incentives)

Work Timings: 10:00 AM – 6:30 PM, Monday to Saturday