Telecaller / Customer Support Executive

2 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Job Title: Telecaller / Customer Support Executive


Location: Greater Noida West


Experience: 0–2 years


Employment Type: Full-time


Job Summary:


We are looking for a motivated and confident Telecaller to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, understanding their needs, explaining our products/services, and maintaining strong client relationships.


Key Responsibilities:


• Make outbound calls to potential and existing customers.

• Handle inbound inquiries professionally and provide relevant information.

• Explain company products and services clearly and persuasively.

• Maintain accurate records of calls and client information in the CRM.

• Follow up with leads to convert inquiries into confirmed sales or appointments.

• Meet daily, weekly, and monthly call and conversion targets.

• Build and maintain positive working relationships with clients.

• Provide feedback to the management team regarding customer queries and concerns.


Requirements:


• Minimum qualification: 12th pass / Graduate preferred.

• Excellent verbal communication skills in [English/Hindi/Regional language].

• Good listening and interpersonal skills.

• Basic computer knowledge and familiarity with CRM systems.

• Ability to work under pressure and meet targets.

• Prior experience in telecalling, customer service, or sales is a plus.


Salary: Based on experience and performance (Fixed + Incentives)


Work Timings: 10:00 AM – 6:30 PM, Monday to Saturday

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