Telecaller / Customer Support Executive

Position: Telecaller / Customer Support Executive

Location: Nedumangad (within 10km) (On-site)
Employment Type: Full-Time
Salary: ₹15,000 per month (Performance incentives may apply)

Company Description:

Deassists is a leading German-based immigration and international education consultancy headquartered in Berlin, Germany. Our India office in Thiruvananthapuram supports students and professionals with study, work, and migration pathways to Germany.

We are expanding our operations and looking for an energetic and customer-focused individual to join our Sales & Support Team at our Nedumangad office.

Role Description:

We are hiring a Telecaller / Customer Support Executive who will act as the first point of communication with students and clients. The ideal candidate should have excellent speaking skills in English and Hindi and be confident in handling outbound/inbound calls.

Key Responsibilities

• Make outbound calls to students and leads provided by the company
• Handle incoming enquiries through calls and WhatsApp
• Explain study/work opportunities in Germany and basic service details
• Schedule counselling appointments and follow up with students
• Maintain proper records of leads, call logs, and follow-ups
• Provide customer support and resolve basic queries politely and efficiently
• Coordinate with internal teams for smooth processing of client profiles

Qualifications

• Minimum qualification: No
• Prior experience in telecalling or customer support is an advantage (freshers welcome)
• Must have strong speaking skills in English and Hindi
• Pleasant communication style and confident phone etiquette
• Basic computer skills (MS Office / Google Sheets)
• Ability to handle pressure and maintain professionalism

What We Offer:

• Fixed salary with performance-based increments and bonuses
• A supportive and growth-driven work culture
• Opportunity to be part of a dynamic international education team
• In-house training and upskilling options

What We Offer

• Fixed salary of ₹15,000 per month
• Performance-based incentives
• Supportive work culture with opportunities for growth
• Training provided for candidates with potential

Work Schedule:

• Monday to Friday | 11:00 AM to 7:00 PM
• Work Location: On-site (Nedumangad Office)

How to Apply:

Please email your CV and a short cover letter to: contact@deassists.com

For any queries, contact: +91 7012755690

Job Types: Full-time, Fresher, Internship, Contractual / Temporary
Contract length: 24 months
Schedule: Day shift
Supplemental Pay: Performance bonus, Yearly bonus
Work Location: In person

Job Types: Full-time, Fresher, Internship, Contractual / Temporary
Contract length: 24 months

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person