Telecaller and Chat Support Executive (Female)

Job Title: Telecaller & Chat Support Executive (Female)

Location: Durgapur, West Bengal
Employment Type: Full-Time
Salary: ₹7,000–₹10,000/month

Job Summary

Seeking a versatile and customer-centric Telecaller & Chat Support Executive who can handle both voice and written digital communications. This dual-role involves outreach to prospective clients via calls and engaging customers via chat platforms—aiming to generate leads, resolve queries, and deliver exceptional service across channels.

Key Responsibilities

Telecalling (Voice):

• Conduct outbound calls to prospects to introduce products/services and generate leads or sales.
• Handle inbound calls to assist customers with queries, support issues, or feedback.
• Use scripts effectively while adapting tone to the conversation.

Chat Support (Written):

• Respond promptly to customer queries via live-chat, providing clear, helpful, and empathetic solutions.
• Maintain written professionalism: correct grammar, tone, and friendly style.

Qualifications

• Minimum: High School Diploma (Bachelor’s degree preferred)
• Prior experience (1 year) in telecalling, chat support, BPO, or customer service preferred.
• Excellent verbal communication in English and at least one regional language.
• Outstanding written communication skills—grammar, tone, clarity.
• Comfortable handling multiple concurrent chats (2–5) and multitasking voice interactions.
• Basic computer literacy:MS Office, chat tools

Preferred Skills

• Adaptable communication style—switching between formal and conversational tone as needed.
• Active listening and quick reading comprehension—both vital for phone and chat scenarios
• Empathy and patience in handling varied customer emotions and sentiments in text.

Job Type: Full-time

Pay: ₹7,000.00 - ₹10,000.00 per month

Work Location: In person