bizTech Software

Job Title: Telecaller & Chat Support Executive (Female) Location: Durgapur, West Bengal Employment Type: Full-Time Salary: ₹7,000–₹10,000/month Job Summary Seeking a versatile and customer-centric Telecaller & Chat Support Executive who can handle both voice and written digital communications. This dual-role involves outreach to prospective clients via calls and engaging customers via chat platforms—aiming to generate leads, resolve queries, and deliver exceptional service across channels. Key Responsibilities Telecalling (Voice): Conduct outbound calls to prospects to introduce products/services and generate leads or sales. Handle inbound calls to assist customers with queries, support issues, or feedback. Use scripts effectively while adapting tone to the conversation. Chat Support (Written): Respond promptly to customer queries via live-chat, providing clear, helpful, and empathetic solutions. Maintain written professionalism: correct grammar, tone, and friendly style. Qualifications Minimum: High School Diploma (Bachelor’s degree preferred) Prior experience (1 year) in telecalling, chat support, BPO, or customer service preferred. Excellent verbal communication in English and at least one regional language. Outstanding written communication skills—grammar, tone, clarity. Comfortable handling multiple concurrent chats (2–5) and multitasking voice interactions. Basic computer literacy:MS Office, chat tools Preferred Skills Adaptable communication style—switching between formal and conversational tone as needed. Active listening and quick reading comprehension—both vital for phone and chat scenarios Empathy and patience in handling varied customer emotions and sentiments in text. Job Type: Full-time Pay: ₹7,000.00 - ₹10,000.00 per month Work Location: In person