Telecaller

Key Responsibilities1. Outbound Calling & Lead Conversion

• Make high-volume outbound calls to prospective students generated through marketing campaigns, online inquiries, walk-ins, and referrals.
• Explain Amity University’s programs, eligibility criteria, fee structure, facilities, campus life, and career opportunities.
• Follow a structured calling script while maintaining a professional and engaging conversation.
• Convert leads into admissions by effectively addressing student/parent queries and concerns.
• Achieve daily call targets, lead follow-up targets, and monthly enrollment targets.

2. Inquiry Handling & Follow-ups

• Maintain timely follow-ups with all potential leads through calls, WhatsApp, SMS, and email.
• Guide students through the entire admission cycle: inquiry → counseling → documentation → enrollment.
• Ensure all communication is accurately documented in the CRM system.

3. Counseling & Support

• Provide personalized counseling based on student interests, academic background, and career goals.
• Assist candidates with application forms, entrance test information, scholarship guidelines, and required documents.
• Coordinate with the admissions team, faculty, and campus departments for smooth processing.

4. Reporting & Documentation

• Maintain detailed records of calls, inquiries, follow-ups, and conversions.
• Prepare daily/weekly reports on lead status, pipeline, and target achievement.
• Update CRM regularly and ensure 100% accuracy of data entered.

5. Compliance & Quality Standards

• Maintain a high level of product knowledge about all courses offered by Amity University.
• Follow university policies, code of conduct, and data privacy norms.
• Ensure high-quality communication and uphold the university’s brand reputation.

Required Skills & Competencies

• Excellent verbal communication skills in English and Hindi (additional regional languages are a plus).
• Strong persuasion, negotiation, and interpersonal skills.
• Ability to work in a target-driven environment.
• Good listening skills and problem-solving ability.
• Confidence, patience, and a student-friendly approach.
• Basic computer knowledge and familiarity with CRM tools.

Educational Qualification

• Minimum: Graduate in any discipline.
• Preferred: Experience in education counseling, telesales, or customer service.

Experience

• 3+ years of experience in outbound calling, sales, telemarketing, or counseling.

Work Environment & Compensation

• Fixed salary + performance-based incentives linked to admissions.
• Day shift (may vary depending on admissions cycle).
• Office-based role (location depending on Amity University campus/center).

Key Performance Indicators (KPIs)

• Number of calls made per day
• Lead follow-up effectiveness
• Number of applications generated
• Number of admissions closed
• Achievement of monthly/quarterly targets
• Quality of communication and CRM accuracy

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person