As a Debt Recovery Agent (Telecaller), you will be responsible for contacting debtors via phone to negotiate repayment terms and ensure timely recovery of outstanding debts. Your main objective will be to reduce debt amounts while maintaining a professional and compassionate approach. ResponsibilitiesContact debtors via phone to discuss overdue payments. Negotiate repayment plans and terms to facilitate debt recovery. Maintain accurate records of all communications and agreements. Follow up on payment commitments and update the status of outstanding debts. Ensure compliance with legal regulations and company policies. Provide customers with information and support to help them resolve their debts. Collaborate with other departments to address disputes and discrepancies. QualificationsHigh school diploma or equivalent; associate degree preferred. Proven experience in debt collection or customer service roles. Strong negotiation and interpersonal skills. Ability to handle difficult conversations professionally. Familiarity with debt collection laws and regulations. SkillsExcellent verbal communication Negotiation Customer service Active listening Problem-solving Time management
Job Title: Telecaller – Recovery / Collection Executive📝 Job SummaryThe Telecaller Recovery/Collection Executive is responsible for contacting customers with overdue payments, reminding them about pending dues, and helping them clear their outstanding amounts. The role requires good communication skills, patience, and the ability to handle difficult conversations professionally. 📌 Key Responsibilities Make outbound calls to customers with overdue or pending payments. Explain outstanding amounts, due dates, and available payment options. Persuade customers to make timely payments and resolve delays. Maintain accurate records of customer interactions and payment commitments. Follow up with customers as per collection strategy until payment is received. Identify skip / unreachable customers and update their status. Handle customer queries politely while ensuring recovery targets are met. Escalate complex cases or disputes to senior team members or management. Achieve daily/weekly/monthly collection targets. Ensure compliance with company policies and RBI guidelines (if applicable). 📌 Skills & QualificationsMinimum 12th pass; graduation preferred. Good Hindi/English speaking skills (regional languages an advantage). Basic computer knowledge (MS Excel, typing, CRM software). Strong persuasion and negotiation skills. Ability to stay calm and professional under pressure. Prior experience in telecalling/collections/banking/BPO is a plus. 📌 Work EnvironmentOffice-based or hybrid (depending on company). Rotational or fixed shifts. Target-oriented environment. 📌 SalaryFixed salary + incentives based on recovery performance (varies by company).