Tele sales trainer

About the Role:

We are looking for a driven and detail-oriented Tele Sales Trainer & Call Auditor to lead the development of our telesales team through effective training and ongoing call quality monitoring. This dual-role position requires strong communication and sales skills along with the ability to evaluate sales calls and ensure adherence to scripts, compliance, and quality standards.

Key Responsibilities:

Training Responsibilities:

• Design and deliver tele sales training programs (sales techniques, product knowledge, objection handling, soft skills, etc.).
• Conduct new hire onboarding, refresher training, and skill enhancement workshops.
• Organize role-plays, mock calls, and live coaching sessions to improve performance.
• Develop and update training content, scripts, and learning materials.
• Track training effectiveness and provide performance reports to leadership.

Call Auditing Responsibilities:

• Monitor and audit outbound/inbound sales calls to evaluate adherence to scripts, sales process, tone, and compliance standards.
• Identify gaps in communication, product knowledge, or soft skills and address them through coaching or training.
• Prepare regular call audit reports, highlight areas for improvement, and recommend action plans.
• Work with team leaders and QA to align on quality standards and sales targets.
• Share feedback with individual agents to continuously improve call quality and sales effectiveness.

Required Skills & Qualifications:

• Bachelors degree in Business, Sales, Communications, or related field.
• 4+ years of experience in telesales, sales training, or call quality monitoring.
• Strong understanding of telesales KPIs, customer lifecycle, and quality assurance metrics.
• Experience with CRM systems, call center tools, and call recording platforms.
• Excellent verbal and written communication skills.
• Strong analytical and observation skills.
• Ability to give constructive feedback in a positive and motivating manner.

Preferred Skills:

• Experience in industries like real estate, insurance, BPO, or EdTech (if applicable).
• Familiarity with call calibration, call scoring sheets, and coaching frameworks.
• Knowledge of sales compliance norms and customer data handling policies.

Why Join Us?

• Opportunity to play a key role in improving both sales outcomes and customer experience.
• Fast-paced environment with a focus on growth and learning.
• Collaborative team and leadership support.
• Competitive salary and performance-based rewards.