Tele Counselor

We are looking for a motivated and empathetic Tele-Counselor to handle inbound and outbound calls to provide guidance, support, and counseling to clients/students/patients. The ideal candidate will have strong communication skills, be able to understand client needs, and guide them toward appropriate solutions, services, or programs offered by the organization.

Key Responsibilities:

• Make outbound calls to potential clients/students to explain services or programs.
• Handle inbound queries and provide accurate information and counseling.
• Maintain detailed records of interactions using CRM systems.
• Follow up with leads and ensure timely responses.
• Understand the client’s needs and provide customized solutions or advice.
• Meet daily/weekly/monthly targets for calls, conversions, or follow-ups.
• Coordinate with internal departments (admissions, sales, healthcare team, etc.) to ensure smooth onboarding.
• Maintain professionalism, empathy, and confidentiality at all times.

Required Skills & Qualifications:

• Bachelor's degree in any field (Psychology, Education, Social Work, or related fields preferred).
• Excellent verbal and written communication skills in [languages, e.g., English, Hindi].
• Prior experience in tele-counseling, telemarketing, or customer service is a plus.
• Basic computer literacy and experience using CRM tools.
• Good listening and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving abilities and emotional intelligence.

Preferred Qualifications:

• Experience in [industry-specific, e.g., education, mental health, EdTech, wellness].
• Multilingual skills.
• Familiarity with virtual communication tools (Zoom, Google Meet, etc.).

Benefits:

• Competitive salary and performance incentives.
• Training and professional development opportunities.
• Flexible working hours (if applicable).
• Remote working options (if applicable).

Job Type: Full-time

Pay: ₹16,000.00 - ₹35,638.31 per month

Work Location: In person