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2 - 7 years

1 - 4 Lacs

Posted:5 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About Medhavi Skills University

Medhavi Skills University (MSU) is a government-notified private skills university established under a State Act in Sikkim, dedicated to promoting quality skill education and entrepreneurship integrated with higher education. As a pioneering institution in the convergence of the skilling ecosystem with higher education, MSU aligns with the National Education Policy, 2020 (NEP 2020). Recognized by the UGC and established in 2021, MSU collaborates with industries and Skill Development Institutes to offer work-integrated courses, embedding on-the-job internships and training within the curriculum. MSU is a recognized Awarding Body under the National Council for Vocational Education & Training (NCVET) and is empaneled with the Directorate General of Training (DGT). As an anchor university partner with the National Skill Development Corporation (NSDC) and the Project Management Unit (PMU) of NSDC International, MSU is committed to preparing youth for the future workspace by co- working with industry partners to design and implement demand-driven programs.

For more information, visit https://msu.edu.in/

Role Overview:

The Tele counselor is a key role responsible for engaging with prospective students and their parents through phone calls. This position requires a dynamic and persuasive individual with excellent communication skills. The successful candidate will be responsible for providing information about the universitys programs, answering queries, and guiding prospective students through the admission process.

Key Responsibilities:


Outbound Calling:

  • Identify and contact potential students through outbound calls.
  • Provide information about the universitys programs, courses, fees, and admission process.
  • Address queries and concerns of prospective students.
  • Persuade potential students to apply to the university.

Inbound Calls:

  • Answer incoming calls from prospective students and parents.
  • Provide accurate and timely information about the university.
  • Resolve queries and issues related to admissions.
  • Direct calls to appropriate departments or individuals as needed.

Follow-up:

  • Follow up with prospective students to address their queries and encourage them to apply.
  • Schedule appointments for campus visits or virtual counseling sessions.
  • Track and manage the status of prospective students.

Data Management:

  • Maintain accurate records of calls, interactions, and student inquiries.
  • Update the CRM system with relevant information.

Qualifications & Skills Required:

  • Excellent communication skills (Nepali, English & Hindi).
  • Knowledge of functionalities of University Admission team is preferred.
  • Strong interpersonal skills and the ability to build rapport with people.
  • Persuasive and convincing communication style.
  • Strong listening skills.
  • Ability to work in a fast-paced environment and handle multiple tasks

What We Offer

  • Being a key player in something potentially massive and world-changing
  • Competitive salary and incentive structure, best in the industry.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • The chance to make a meaningful impact on the careers and lives of working professionals.

How to Apply

Interested candidates should submit a resume and cover letter detailing their qualifications and experience at careers@msu.edu.in at earliest possible.

Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Medhavi Skills University
Medhavi Skills University

Higher Education / Skill Development

Dehradun

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