Tele-Collections Executive

Job Description Tele-Collections Executive

Industry: NBFC / Housing Finance (Affordable Housing)

Location: Vikhroli, Mumbai

Experience Required: Minimum 1+ years

CTC Range: 2.5 3 LPA

Notice Period: Immediate / 15 Days / 1 Month

Qualification: Minimum Graduation

Languages Preferred: Punjabi & Haryanvi (added advantage)

Mode of Interview: Face-to-Face

About the Role

We are looking for motivated Tele-Collections Executives to manage soft collections and overdue follow-ups for an Affordable Housing Finance NBFC. The role requires strong communication skills, target orientation, and experience in high-volume calling environments.

Industry & Experience Preference

Candidates from the following backgrounds will be strongly preferred:

NBFCs

Banks

Housing Finance Companies

Financial institutions with Tele-Collections / Recovery experience

Key Responsibilities

Make outbound calls for Tele-Collections / Recovery of overdue EMIs.

Handle soft collections, delinquency follow-ups, EMI bounce calls, and overdue reminders.

Manage medium to high call volumes efficiently on a daily basis.

Ensure PTP (Promise-to-Pay) conversions and achieve monthly collection targets.

Update and maintain customer interactions on CRM and dialer systems.

Track daily calling activity and performance on dashboards.

Maintain professionalism during customer interaction and ensure compliance with collection guidelines.

Leverage DRA certification (if available) to strengthen customer handling and negotiation.

Required Skills

Strong communication skills in Hindi, English, and Marathi.

Knowledge of Punjabi & Haryanvi will be a strong advantage.

Ability to negotiate and handle difficult conversations.

Working knowledge of CRM tools, diallers, and tele-collection workflow systems.

Target-driven, disciplined, and able to manage high call volume under pressure.

Contact : 7738448069