Posted:1 week ago|
Platform:
Work from Office
Full Time
Job Description Tele-Collections Executive
Industry: NBFC / Housing Finance (Affordable Housing)
Location: Vikhroli, Mumbai
Experience Required: Minimum 1+ years
CTC Range: 2.5 3 LPA
Notice Period: Immediate / 15 Days / 1 Month
Qualification: Minimum Graduation
Languages Preferred: Punjabi & Haryanvi (added advantage)
Mode of Interview: Face-to-Face
About the Role
We are looking for motivated Tele-Collections Executives to manage soft collections and overdue follow-ups for an Affordable Housing Finance NBFC. The role requires strong communication skills, target orientation, and experience in high-volume calling environments.
Industry & Experience Preference
Candidates from the following backgrounds will be strongly preferred:
NBFCs
Banks
Housing Finance Companies
Financial institutions with Tele-Collections / Recovery experience
Key Responsibilities
Make outbound calls for Tele-Collections / Recovery of overdue EMIs.
Handle soft collections, delinquency follow-ups, EMI bounce calls, and overdue reminders.
Manage medium to high call volumes efficiently on a daily basis.
Ensure PTP (Promise-to-Pay) conversions and achieve monthly collection targets.
Update and maintain customer interactions on CRM and dialer systems.
Track daily calling activity and performance on dashboards.
Maintain professionalism during customer interaction and ensure compliance with collection guidelines.
Leverage DRA certification (if available) to strengthen customer handling and negotiation.
Required Skills
Strong communication skills in Hindi, English, and Marathi.
Knowledge of Punjabi & Haryanvi will be a strong advantage.
Ability to negotiate and handle difficult conversations.
Working knowledge of CRM tools, diallers, and tele-collection workflow systems.
Target-driven, disciplined, and able to manage high call volume under pressure.
Contact : 7738448069
T And M Services Consulting
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