Tele Collection Executive

1 - 6 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Tele Collections Executive (B2B)

Key Responsibilities

  • Handle B2B telephonic collections, drive recoveries through full payments, settlements, and installment plans, and maintain accurate CRM/call records
  • Follow up on delayed payments, broken commitments, and disputed accounts with structured escalation and resolution
  • Coordinate reconciliation activities, product returns, proof-of-delivery issues, and related documentation
  • Dispatch and manage field collection agents for customer-site visits and track visit outcomes to closure
  • Review call recordings/voice transcripts, ensure call quality, and support coaching or guidance to junior agents
  • Contribute to process improvements to enhance recovery rates, turnaround time, and customer experience

Candidate Requirements

  • 3+ years of experience in

    B2B tele collections / corporate receivables / credit control

  • Strong negotiation and communication skills with exposure to settlements and installment management
  • Fluent in

    Hindi

    (mandatory); familiarity with

    Marathi and Gujarati

    is a strong advantage
  • Comfortable using CRM systems, dialers, spreadsheets, and basic reporting tools
  • Organized, target-driven, and curious to understand business workflows and improve outcomes

Preferred

  • Experience managing or supporting a small collections/call-center team
  • Exposure to call quality monitoring, voice transcript reviews, and agent coaching

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