Tele Calling Executive

About Us:

Transcloud Solution is a dynamic and innovative force in the world of technology, specialising in creating cutting-edge software solutions. With a commitment to excellence, we pride ourselves on delivering bespoke software that transforms businesses and empowers our clients in the digital landscape.

Telecaller (Academic Consultant)

Key Responsibilities:

• Outbound Outreach:

  Call prospective students and parents from provided leads to introduce the software & App's features.

• Educational Counseling:

  Understand the student's current study pain points (distractions, organization, exam stress) and pitch specific software modules as solutions.

• Lead Conversion:

  Guide users through the app download process and encourage subscription to premium features or attendance at our How to Study Better webinars.

• CRM Management:

  Maintain an organized database of all interactions, follow-ups, and feedback in our CRM system.

• Feedback Loop:

  Collect and share student feedback with the Product Team to help us improve the app experience.

Required Skills:

• Excellent Communication:

  Fluent in [Language, e.g., English/Hindi] with a clear, polite, and confident speaking voice.

• Persuasion & Empathy:

  Ability to build rapport quickly with students and handle objections with patience.

• Tech-Savvy:

  Comfortable explaining app features and navigating CRM software/Google Sheets.

• Education Knowledge:

  A basic understanding of the student landscape (exams, study habits, common academic challenges) is a huge plus.

• Resilience:

  A positive attitude and the ability to handle rejections professionally.

• Education:

  High School Diploma or Bachelor's Degree in any field.

Qualification

• Minimum 1 year of experience as a Telecaller, Telesales Executive, or similar role
• Excellent verbal communication skills (Hindi / English / regional language preferred)
• Basic knowledge of computers, CRM systems, or MS Excel
• Ability to persuade and negotiate effectively
• Target-oriented and self-motivated
• Good listening and problem-solving skills