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Tele Calling Executive

0 years

0 Lacs

Kottayam

Posted:1 week ago| Platform:

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Skills Required

support communication resolve retention upselling documentation

Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring a Customer Relations Executive is responsible for managing and improving the relationship between a company and its customers. Key responsibilities typically include: Customer Support: Provide timely and accurate responses to customer inquiries, concerns, and complaints through various communication channels (phone, email, chat). Issue Resolution: Address customer complaints and resolve issues efficiently, ensuring customer satisfaction. Product Knowledge: Maintain a thorough understanding of company products and services to assist customers effectively. Customer Retention: Engage with customers to build long-term relationships, promoting loyalty and repeat business. Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments. Sales Support: Assist with upselling or cross-selling products based on customer needs. Documentation: Maintain accurate records of customer interactions and transactions. Job Types: Full-time, Permanent, Fresher Benefits: Cell phone reimbursement Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

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Purackal Honda

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