Job
Description
As a telecaller for a management school, your role involves engaging with prospective students, current students, alumni, and possibly corporate partners to provide information about the schools programs, admissions, and other offerings. Heres a detailed approach to effectively handle your calls: Preparation Know Your Programs: Be well-versed in the management programs offered, including MBA, executive education, and any specialized courses. Understand the curriculum, faculty, career services, and unique selling points of each program. Understand the Admissions Process: Be clear on application deadlines, requirements, entrance exams, and selection criteria. Research Your Audience: Know whether youre speaking to prospective students, current students, alumni, or corporate contacts. Tailor your conversation to their specific interests and needs. Set Objectives: Define what you want to achieve with each call, such as scheduling an informational meeting, generating leads, or providing specific program details. Making the Call Introduce Yourself Professionally: "Hello, this is [Your Name] from [Management School Name]. How are you today?" "Im reaching out to provide you with information about our [specific program] and to answer any questions you might have." State Your Purpose Clearly: "The reason for my call is to share details about our upcoming MBA program and how it could benefit your career." Engage with Open-Ended Questions: "What are your career goals, and how do you think a management degree might help you achieve them?" "What kind of information are you looking for regarding our programs?" Listen and Respond: Actively listen to their responses and tailor your information to their specific interests or concerns. Provide detailed answers and relevant information, such as career outcomes, internships, and networking opportunities. Handle Objections with Empathy: If they express concerns about cost, program length, or other issues, address these concerns with factual, supportive information. "I understand that the cost can be a concern. We offer various scholarships and financial aid options to help manage expenses." Offer Next Steps: "Would you be interested in attending an open house or a webinar to learn more about our programs?" "Can I assist you with the application process or connect you with an admissions counselor for further details?" Close the Call Positively: "Thank you for your time today. I look forward to assisting you further. Have a great day!" Following Up Send Follow-Up Information: If you promised to send additional details or resources, make sure to do so promptly. This could be program brochures, application forms, or links to webinars. Record Conversation Details: Note key points from the call, such as the individuals interests, concerns, and any promised follow-up actions. This helps personalize future interactions. Schedule Future Contact: If appropriate, set up a follow-up call or email to keep the conversation going and ensure they have all the information they need. Tips for Success Be Professional and Courteous: Maintain a professional demeanor throughout the call, and show respect for the callers time and interests. Be Knowledgeable: Demonstrate a deep understanding of the school’s offerings and be prepared to provide detailed information. Be Persuasive but Not Pushy: Encourage interest and provide compelling reasons to consider the school, but avoid pressuring the caller. Be Flexible: Adapt your approach based on the caller’s responses and needs. Follow the Script but Be Natural: While it’s important to follow a script, make sure to sound natural and conversational to build rapport. If you have specific scenarios or need more tailored advice, let me know!
