Tele Caller

Company Description

Sahaj Retail Ltd is committed to bridging the digital divide between urban and rural India under the flagship of the NeGP of the Government of India. The company aims to provide various online services, advancing financial and digital inclusion in Indian villages. Sahaj Retail operates through a holistic economic and social inclusion model to achieve economic empowerment, life quality, and livelihood enhancement. The company's focus is on ensuring human, digital, and physical network driving efficient access to Rural India through their ICT-enabled Sahaj Kendras, run by Village Level Entrepreneurs (VLEs).

Role Description

This is a full-time on-site role for a Tele Caller located in Kolkata. The Tele Caller will be responsible for contacting potential and existing customers, answering questions, addressing concerns, providing information about products and services, and maintaining customer records by updating account information. The role requires effective communication skills to build positive relationships with customers and resolve inquiries efficiently.

Qualifications

• Strong verbal communication (Hindi & Bengali) and interpersonal skills
• Ability to handle customer inquiries and resolve issues promptly
• Basic computer skills and familiarity with CRM systems
• Ability to work independently and as part of a team
• Previous experience in telemarketing or customer service is a plus
• Higher secondary passed or undergraduate can apply for this role.
• Proficiency in local languages is an advantage