Tele caller – Logistics

Job Description

Job Title: Tele caller – MBE Logistics Location: New Delhi Job Type: Full-Time Experience: 2–4 years Industry: Logistics / Courier /Supply Chain / Transportation Job Summary: We are seeking a dynamic and customer-focused Tele caller to join our logistics team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with their logistics inquiries, generating leads, and providing excellent support to ensure smooth operations. Key Responsibilities: Make outbound calls to prospective clients and explain our logistics services (e.g., freight, courier, transport, warehousing). Answer incoming calls and respond to customer queries related to shipment tracking, delivery status, pick-up requests, and documentation. Follow up on leads, quotations, and client feedback to ensure conversion and client satisfaction. Maintain and update customer database (CRM). 5. Inside Sales for New and Existing Customers Handling of Queries and Preparing Quotations to customers for Sea & Air Import-Export Coordinate with the operations team to resolve delivery issues or escalate concerns when necessary. Explain pricing, timelines, and value-added services clearly to clients. Achieve daily/weekly call targets and assist the sales team in lead generation and closures. Requirements: Any Bachelor's degree. Good verbal communication skills in English, Hindi, Experience in logistics, or courier industry is an advantage. Basic computer knowledge and proficiency in MS Office or CRM tools. Strong listening, persuasion, and customer-handling skills. Ability to multitask and work under pressure. Working Hours: 9:00 AM – 6:00 PM (Monday to Saturday) Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Supplemental Pay: Performance bonus Experience: Tele calling: 2 years (Preferred) Logistics: 1 year (Preferred) Language: English (Preferred)